No agent or representative of the vendor has authority to vary these conditions unless authorised in writing by the Managing Director of Insolar Pty Ltd (The Vendor).

Creating a Purchase Order
a) To create a purchase order, browse the catalog and select the ADD TO CART button on any items you wish to purchase. After you have finished your selection, click on CHECKOUT and you will be asked for the details required to complete the transaction. Once your order is submitted a sales representative will contact you within 48 hours to process your order.

b) All orders for goods accepted by the vendor are accepted subject to the following conditions that form part of the contract of sale. The purchase of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted.

b) Where applicable the Sustainability Victoria Solar Hot Water Rebate will be deducted from the system price at the point of sale. Other rebates such as REC's (Renewable Energy Certificates) and the Federal Electric Replacement Rebate, are generally reimbursed to the customer within 4-6 weeks after installation has been completed. All forms are required to be completed, signed and returned to Insolar on the day of installation.

c) The vendor reserves the right to vary the quoted price of the goods by upward increments in accordance with the market conditions at the date of actual supply and the purchaser shall pay such increments in addition to the quoted price. Price lists do not constitute an offer. The purchaser will be advised of any variations in price and may cancel at that point with no penalty. The vendor reserves the right to change membership benefits and discounts at the vendors sole discretion.

d) For so long as any amounts remain owing from the purchaser to the vendor (whether immediately due or not) title to the goods shall remain with the vendor and ownership will not pass to the purchaser until the vendor has received payment in full. In the event that the purchaser resells the goods and the vendor has not received all amounts owing, the purchaser will hold all proceeds of the sale of such goods upon trust of the vendor until the vendor has received such amounts in full. The vendor shall have the right to trace all proceeds. At any time after the due date for payment and so long as such amounts have not been received by the vendor in full, the vendor at the purchasers expense shall have the right to enter the purchasers premises and remove all goods which remain the property of the vendor.

Claims
a) No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies the vendor in writing or by telephone within 48 hours of delivery. This period may be extended at the sole discretion of the vendor where the manufacturers replacement policy extends the deadline

b) No liability for any claim for missing items such as manuals shall be accepted unless the purchaser notifies the vendor in writing within seven days of delivery.

c) In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly with the manufacturer.

Guarantee
Unless otherwise stated in writing, the purchaser shall be responsible for all freight, telephone, postal and incidental charges incurred during the guarantee period.

Consequential Loss
The extent of the vendors liability to the purchaser for any default or breach in these conditions shall in no case exceed the invoice value of the goods. The vendor shall in no circumstances be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising. The vendor will not be responsible for any data loss howsoever arising.

Complaints Procedure
In the unlikely event that you have a complaint concerning an order placed with the vendor, contact us either by e-mail or telephone. We will acknowledge receipt of your email within 2 working days. You will be kept informed during all stages of the complaints procedure. Please note that the telephone line is manned from 8:00 a.m. to 5:30 p.m. Monday to Friday. Please use email outside these hours to leave a message.

Third Party Delivery Companies
All online prices do not include delivery. We may be able to assist you in finding a company to transport your order, if you are unable to find one that services your local area. If your goods are damaged or lost in transit please contact the courier company responsible for delivering your goods. Once goods are dispatched the vendor cannot be held responsible for any damage to goods or unexpected time delays caused by the freight facility.

Returns Policy
All returned items will incur a restocking fee which is payable to the vendor in full by the customer at the time of return. This restocking fee varies by manufacturer (generally between 10%-25% depending on the item) and will be billed to the customer upon the return of goods. Systems that have been built to order, such as custom systems, cannot be returned.

To return goods, you must contact the vendor for a Return Authorization Number (RAN). Please package the relevant item securely, record the RAN on the outside of the package and send it in time for the vendor to receive it within 7 working days from the issue date of the RAN. Goods will not be accepted for return beyond this period.

The address to be used for returns is:
Insolar Returns
441 Flemington Rd
North Melbourne
Victoria, Australia 3051

For your protection, we recommend that you use a registered mail service that has adequate insurance for the item you are returning. Please note that you will be responsible for the costs of returning the goods unless the vendor has delivered them to you in error. All returned goods are the responsibility of the customer until received by the vendor.

All products are carefully selected to ensure maximum quality and are checked for any defects prior to despatch. When a faulty product is returned within the warranty period it will be inspected and replaced as efficiently as possible. If a product is found to be faulty due to a defect, this is normally covered by the manufacturer's own warranty. Please call for details of the warranty returns policy for specific manufacturers. Please note that you will be responsible for the costs of returning the goods to the vendor or the manufacturer.

Quality assurance
All products sold are brand new, unused and as supplied directly from the respective manufacturer or distributor. We do not sell second hand or used products unless clearly specified and no items are sent out on an "evaluation basis."

Law
If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in Victoria and shall in all respects be governed by Victorian Law. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.

Disclaimer
Whilst every reasonable effort is made to ensure that all prices and product details shown on this website are correct and up to date, this cannot be guaranteed as availability of products and pricing information from suppliers can change without notice. Prices can be confirmed by calling (03) 9328 4884 prior to ordering.